Factors influencing administrative user satisfaction with student information systems in community colleges
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Factors influencing administrative user satisfaction with student information systems in community colleges
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The literature is replete with ERP satisfaction studies in general but contains few
focusing on higher education and fewer still on community colleges. This study examined factors influencing the satisfaction of community college administrative users with their institutions' student information systems (SISs) and was conducted to help provide insight to administrators and to suppliers. The satisfaction measure used was based on the Pearson & Bailey (1980) satisfaction and the Davis (1983) technology acceptance models as well as refinements from Doll & Torkzadeh (1988). Data were collected via a questionnaire distributed to community college employees and subsequently shared by recipients with other potential respondents, forming a convenience sample. The 63 responses received represented employees in different demographic, employment, and functional area groups as well as institution sizes and rural, suburban, or rural classification. No relationship was shown between employment, institutional, or demographic characteristics and SIS satisfaction. User-perceived self-efficacy was found to have a moderate positive correlation (r = 0.61) with SIS satisfaction. Results suggest that prior use of a different SIS correlate with lower satisfaction and that employees working in the registrar and administrative services are more satisfied. Respondents whose institutions were considering an SIS replacement reported lower satisfaction. The primary recommendations for practice based on the results are to dedicate resources to training on the SIS and to examine internal problem reports for pain points and work to mitigate them. Taking these steps will facilitate increased self-efficacy and therefore increased SIS satisfaction. |
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Author (aut): Passer, Michael
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Abridger (abr): Chambers, Devin Henry
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81 pages
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Thesis (Ed.D. in Community College Leadership) -- Ferris State University, Community College Leadership Program, 2012..
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English
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Factors influencing administrative user satisfaction with student information systems in community colleges
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application/pdf
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1140359
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