The Development of a Collaborative Community College One-Stop Enrollment Services Center.

Community colleges have been providing enrollment services using a variety of
methods for over 100 years. The use of the term “one-stop enrollment services center”
has been used in the last thirty years for certain enrollment service processes without
clearly prescribing what is involved in the development and delivery of services. This
product dissertation provides an example of how two community college one-stop
enrollment services areas were designed and also provides recommendations for
community colleges developing a one-stop enrollment center.
The challenge of taking many student service departments that have operated
separately under the general umbrella of enrollment services and converting them into an integrated center cannot be understated. Too often administrators want to oversimplify
the process of converting to a one-stop without understanding nuances of federal, state,
and college regulations that each department must observe.
The product described in this dissertation recommends a method for developing
an integrated one-stop. The design of the Collaborative Community College One-Stop
Enrollment Center emphasizes the need to include the staff from the earliest steps of
design and to employ transformational leadership to support the move to a one-stop
center.